WORLDWIDE DELIVERY
IDEOLOGY aims to deliver all items in the UK within 3 working days and all overseas items within 1 week (subject to the availability of the jewellery). Please give plenty of time if you are ordering for a birthday, Christmas or special occasion. We will only despatch items after payment has been approved. All orders require a signature upon receipt. We are unable to redirect orders once items have been dispatched. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation.
Please note that we aim to dispatch all orders within 24 hours with the exception of sale periods where this may take up to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, IDEOLOGY are not responsible for any delays caused by destination customs clearance processes.
UK DELIVERY - Delivery within the UK costs £9.50 and we use the Royal Mail ‘Special Delivery Service’. Delivery is normally within 1-3 working days and parcels will need to be signed for on delivery. Please ensure that you state a delivery address where someone will be present to receive the delivery and provide a signature.
LONDON SAME DAY SERVICE - For London, we offer a same day courier service option for Central London postal codes at a cost of £20. We can also offer same day delivery for other postcodes - please confirm beforehand by email information@allumer.co.uk. Orders must be received and payment approved before 1pm. Your order will then be dispatched as a priority by courier.
EU DELIVERY - Delivery within the EU costs £9.50 via the Royal Mail 'International Signed For' service. Delivery is normally within 3-5 working days and parcels need to be signed for on delivery. Please ensure that you state a delivery address where someone will be present to receive the delivery and provide a signature.
NON-EU DELIVERY - Delivery outside the EU costs £9.50 via the Royal Mail 'International Signed For' service. Delivery is normally within 3-7 working days and parcels need to be signed for. Please ensure that you state a delivery address where someone will be present to receive the delivery and provide a signature. Please note, any import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer.
INTERNATIONAL PRIORITY DELIVERY - We also offer priority delivery for anywhere outside the UK. We use the FedEx ‘International Priority’ service and this costs £30. For orders that are received and have payment approved before 1pm, we can despatch goods on the same day. Delivery usually takes 1-3 working days and parcels will require a signature so please ensure that you state a delivery address where someone will be present to receive the delivery and provide a signature. Please note, any import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer.
While we make every effort to deliver your purchases on time, we cannot be held responsible for failure to deliver within the stated time.
SPECIAL OFFERS
Special offers are only applicable to one offer per order to the value £20 and above. All offers are at the discretion of Allumer.
RETURNS AND EXCHANGES
You are entitled to a full refund on your purchases from IDEOLOGY, with the exception of earrings which cannot be returned due to hygiene reasons. An Authorisation Returns Code must be requested from information@ideologydesign.co.uk within 14 days of the shipment date. Please include your invoice number in the email along with the reason for your return or exchange. We will be prompt with an answer and solution to your concerns. We are unable to accept returns on any item that has been worn. Please return the item immediately in its original condition and packaging. Please ensure that you pack the item carefully and state the returns code clearly on the external packaging. Items must be returned promptly, in the original condition and received by IDEOLOGY within 7 days of the code being issued. We will only refund items once the returned item has been received. We recommend, for your own protection, that you use a recorded delivery service, with electronic tracking and signature on receipt and that you also insure the package, as we cannot accept liability for postal loses. IDEOLOGY does not accept responsibility for shipping fees, duties or sales taxes or other import costs for returned items nor for any items lost or stolen in transit. Any unidentified returns will be returned to the sender and will not be refunded. (Any shipping fees, duties or sales taxes or other import costs already paid by the customer for the original receipt of the goods will not be refunded and will remain the responsibility of the customer.)
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
All Custom Orders and Special orders are not returnable.
ADDRESS FOR RETURNS - IDEOLOGY, PO Box 64687, London, NW3 9PD
This policy does not affect your statutory rights.
Thank you again for shopping with us at IDEOLOGY, and we thank you for your business.
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